Returns & Exchanges
At Tarquin's Cornish Gin, we want you to be delighted with your purchase, but we understand that sometimes things don't go as planned. If your order is damaged, faulty, or incorrect, our dedicated team is here to ensure a swift resolution and get your favorite spirits back on your shelf.
Contact Our Team
Email our customer service team within 14 days of receipt with your order number and a brief explanation of the issue.
Provide Documentation
For damaged or faulty items, please attach clear photographs of the product and packaging to help us process your claim faster.
Secure Packaging
If a return is required, ensure the bottle is unopened and safely packed in its original transit packaging to prevent further damage during transit.
Refund or Replacement
Once we receive and inspect your items, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing